Terms & Conditions
Terms of website use
Reliance on Information Posted & Disclaimer
The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.
We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.
The rate charged for the shipping of your order is based on the weight of your products, and your location.
Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Next day means next working day on orders placed before 4 p.m.
Saturday/Sunday and Bank Holidays do not count as working days
Orders placed after 3 p.m. on Friday will not be dispatched until Monday or the first day after a Bank Holiday
If you place your order on…
Monday to Thursday before 4pm we deliver Next Day
If you place your order on…
Thursday 4pm to Friday before 3pm we deliver following Monday
If you place your order on…
Friday 3pm to Monday 4pm we deliver following Tuesday
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.
Cancelling Your Order
We will try our best to cancel your order however please be aware that we can only cancel if the order has not progressed passed our picking stage. This is usually one hour after the order has been placed. To cancel please contact our customer service team at firstname.lastname@example.org and you'll receive an email to confirm once this has been done for you. You can either cancel your entire order, or individual items. For additional information about cancelling your order check out our returns policy below or our Terms and Conditions.
Our Returns Policy
You may cancel or return your order any time within fourteen (14) working days, beginning on the day after you received the goods. We will refund the price of the goods in full and will reimburse you for the delivery costs you paid except where multiple items have been ordered and not all of them are being returned. However you will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within fourteen (14) days of the day you give written notice of cancellation.
To cancel a processed order, you must inform us in writing. You must also return the goods to us as soon as possible. The goods need to be in their original packaging and in an unused sellable condition, and returned at your own cost and risk.
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
Our returns policy does not affect your statutory rights.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods. This is subject to the manufacturers warranty terms and conditions
If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase. If any product purchased with a Gift Card is subsequently exchanged for a product of a lower price, any money owing to you will be issued as a Gift Card. If your purchase was partially paid for on Gift Card and a refund is payable to you, your Gift Card will be refunded up to the card’s original value first and any outstanding balance owed after this will be refunded via the other payment method originally used for your purchase.
No refunds will be processed until the goods are back at our premises
Any orders for electronic item are non-returnable, if the sealed warranty bag is opened.
Please note that this does not affect your statutory rights.
If you have a query about returning goods, please contact us
Information about us
[www.tsmotorfactors.co.uk] is a site operated by
T&S Motor Factors (Liverpool) Ltd ("We"); we are a company registered in England under registration number 1093177. Our registered office is Hoghton Chambers, Hoghton Street, Southport PR9 0NS.
Our VAT number is 164 283 265.
Accessing our site
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
Our site changes regularly
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:
· All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
· Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
· loss of income or revenue;
· loss of business;
· loss of profits or contracts;
· loss of anticipated savings;
· loss of data;
· loss of goodwill;
· wasted management or office time; and
for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
Information about you and your visits to our site
Viruses, hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
Links from our site
Jurisdiction and applicable law
The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.
If you have any concerns about material which appears on our site, Contact us
Thank you for visiting our site.